--- title: "Understanding Label Connectivity: Online vs. Offline Status" description: How Sensos Labels are monitored for connectivity, the criteria for determining online and offline statuses, and the implications for system operations --- [Skip to content](https://learn.sensos.io/understanding-label-connectivity-online-vs.-offline-status#main-content) - [English](https://learn.sensos.io/understanding-label-connectivity-online-vs.-offline-status) - [Deutsch](https://learn.sensos.io/de/verständnis-der-label-konnektivität-online-vs.-offline-status) - [Español](https://learn.sensos.io/es/comprensión-de-la-conectividad-de-la-etiqueta-estado-online-vs.-offline) English Show submenu for translations [![Sensos Logo Positive-3](https://learn.sensos.io/hubfs/Sensos%20Logo%20Positive-3.svg)](https://learn.sensos.io/?hsLang=en) - [Knowledge Hub Home](https://learn.sensos.io/) - [Sensos Website](http://sensos.io/) - [Log in to Sensos Sync](http://sync.sensos.io/) - [Customer Portal](https://customerportal.sensos.io/tickets-view/new) Open main navigation Close main navigation - [Knowledge Hub Home](https://learn.sensos.io/) - [Sensos Website](http://sensos.io/) - [Log in to Sensos Sync](http://sync.sensos.io/) - [Customer Portal](https://customerportal.sensos.io/tickets-view/new) - - [English](https://learn.sensos.io/understanding-label-connectivity-online-vs.-offline-status) - [Deutsch](https://learn.sensos.io/de/verständnis-der-label-konnektivität-online-vs.-offline-status) - [Español](https://learn.sensos.io/es/comprensión-de-la-conectividad-de-la-etiqueta-estado-online-vs.-offline) English Show submenu for translations - [Contact us](http://sensos.io/contact-us/) [Contact us](http://sensos.io/contact-us/?hsLang=en) Welcome to The Sensos Knowledge Hub - There are no suggestions because the search field is empty. 1. [The Sensos Knowledge Hub](https://learn.sensos.io/?hsLang=en) 2. [The Sensos Label](https://learn.sensos.io/the-sensos-label?hsLang=en) 3. [Getting Started with Sensos Label](https://learn.sensos.io/the-sensos-label?hsLang=en#getting-started-with-sensos-label) # Understanding Label Connectivity: Online vs. Offline Status ## Online vs. Offline Labels Sensos Labels are designed to report data at regular intervals, ensuring reliable and real-time visibility across your supply chain. This article explains the logic behind how a Label is marked as **online** or **offline**, what triggers these statuses, and what actions (if any) are required when a Label goes offline. ### What Does "Online" Mean? A Label is considered **online** when it successfully reports data to the Sensos platform within a predefined timeframe. This time interval is typically based on your monitoring configuration and can vary depending on the use case (e.g., shipment tracking, environmental monitoring, etc.). As long as a Label continues to report within the expected time window, it remains online and fully operational. ### When is a Label Considered "Offline"? A Label is marked as **offline** when it fails to report within the **maximum allowed reporting window**. This time threshold is set to ensure timely detection of potential issues and is typically configured at the application or device profile level. #### Common Reasons for Offline Status: - Temporary loss of cellular reception - Interference from packaging or container material - Battery depletion (in rare or extreme cases) - Extended time outside of configured reporting zones (e.g., airplane mode scenarios) When any of the above occurs and no data is received before the timeout period expires, the platform marks the Label as **offline**. ### What Happens When a Label Comes Back Online? If an offline Label reconnects and successfully sends a report, its status is automatically updated to **online**. Historical gaps may still be visible in the reporting timeline, but connectivity resumes as normal.   #### LEARN MORE **Get in Touch. 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